Mission Statement

Customer Commitment: To provide services and solutions of the highest quality and deliver more value to our customers that earns their respect and loyalty. Beliefs to support our objective:

• Our continued success is dependent on increasing the loyalty of our customers.
• Learning our customer’s business enables us to understand their needs, then deliver solutions that meet or exceed the customers’ expectations is essential in earning their loyalty.
• Ensuring our driving team understands our customers’ expectations and the importance of always meeting and as often as possible, to exceed their expectations.
• The highest standards of honesty and integrity are critical to developing customer and employee loyalty.

Employee Commitment: To help Southland employees understand the importance of their individual contribution and how it leads to the success of the company. That by a commitment to hard work and insuring they always meet the customer’s expectations they insure a bright future for themselves and their family. Beliefs to support our objective:

• Southland’s performance starts with motivated employees; their loyalty is key.
• We trust our employees to do the right thing and to make a difference.
• Everyone has something to contribute: It’s not about title or tenure.
• Employees will be provided the same respect, and caring attitude within the organization that they are expected to share externally with every Southland Customer.
• Settling to be average in the marketplace is not an attitude that promotes growth, customer loyalty, or future job security.
• The highest standards of honesty and integrity are critical to developing customer and employee loyalty.

Goals

To increase customer and employee loyalty: Actions to achieve goals.

• To solicit reviews from our customer base once per quarter, to obtain true and unbiased information to measure our growth.

• To have a one on one review, with each employee, on a regular basis, to ensure their understanding of the contribution they are making toward the company’s growth.

• To implement a system of measurement to insure each employee understands the true value of their contribution. To review each employee, on a regular basis, to ensure they understand the contribution they are making toward the company’s growth. To have an employee over value their level of contribution only leads to distrust, resentment and discord. To have an employee to under value their contribution is unfair to the ones we depend on the most.